Get to know

Frequently Asked Questions

1. What payment methods are available in Fox Store?

We accept several secure payment methods including credit cards (Visa, MasterCard), PayPal, and local payment methods specific to your geographic location.

2. How long does the shipping process take?

Shipping time depends on customer's location and shipping option chosen. Generally, domestic shipping takes 2-5 business days, international shipping takes 7-14 business days.

3. Do you provide international shipping service?

Yes, we ship to many countries around the world. Shipping availability to your area can be checked during the order checkout process.

4. How can I track my order?

After your order is shipped, you will be provided with a tracking number that you can use on the shipping company's website to know the status of your shipment at all stages of delivery.

5. What should I do if the product I received is damaged or defective?

If you receive a damaged or defective product, please contact us within 48 hours of receipt. We will review your request and arrange a replacement or refund in accordance with our Return Policy.

6. Can I return or exchange the product?

Yes, you can return or exchange products according to the terms of the return and exchange policy. Please ensure that the product is unused and in its original condition. Please contact us to learn more about the procedures.

7. How can I cancel or modify my order?

If you would like to modify or cancel your order, please contact us as soon as possible after placing your order. We will do our best to fulfill your order before the product is shipped, but if it has already been shipped, you may be required to follow the return procedures.

8. Do you provide warranty on the products?

Yes, many of our products come with a warranty against manufacturing defects. You can check the "Warranty" page for details on each product.

9. Can I get technical support for electronic products?

Of course, we provide technical support to our customers for any inquiry related to electronic products. You can contact our technical support team via email or phone listed on the "Contact Us" page.

Shopping cart
Sign in

No account yet?