Fox Store Shipping Policy
in Fox StoreWe strive to provide a reliable and efficient shipping experience for our customers. Please read our shipping policy carefully to understand the procedures and times related to the delivery of your orders.
1. Shipping areas:
- We offer shipping services to all domestic and international areas covered by our shipping partners.
- Available shipping options are determined at checkout based on customer location.
2. Shipping times:
- Orders are processed and shipped within 2 business days of order confirmation.
- The delivery time depends on the customer's location and the shipping options selected. Below are general estimates:
- Local Shipping: 2 to 5 working days.
- International Shipping: 7 to 14 business days, duration may vary depending on destination.
3. Shipping fees:
- Shipping charges are determined based on order size, weight, and geographic location. Costs will be clearly displayed before order is placed.
- Some orders may qualify for free shipping, based on promotions or a certain purchase value threshold.
4. Track shipments:
- After your order is shipped, we will provide you with a tracking number so you can follow your shipment at all stages of delivery.
- The tracking number on the shipping company's website can be used to monitor the status of the shipment.
5. Delays or problems with delivery:
- In the event of any unexpected delay or delivery issue, we recommend that you contact us immediately or contact the shipping company using your tracking number.
- Fox Store We are not responsible for delays caused by circumstances beyond our control such as customs or natural disasters.
6. Taxes and customs duties:
- International orders may be subject to customs duties and taxes in the destination country. The customer is responsible for paying any additional fees that may be imposed by local customs.
7. Damage or loss during shipping:
- If the product is damaged during shipping or lost, please contact us immediately upon receipt of the shipment with the required photos and evidence. We will cooperate with the shipping company to resolve the issue and provide the necessary compensation or replace the product.
8. Recharge:
- If a shipment is returned to us due to the shipping company's inability to deliver (such as incorrect address or refusal to accept the shipment), the customer will be contacted to determine what action is needed. A return shipping fee may be required.